Using Health Care Coordination Solutions to Improve Patient-Centered Care

Health Care Coordination Solutions are put in place in order to improve the quality of care and improve patient-centered care in a healthcare organization. A hospital is a complex organization made up of staff and processes that all need to be coordinated together and work together seamlessly in order for the day to day activities to run smoothly and without a hitch. For this to happen communication has to be seamless and effective throughout the organization. In addition to communication, there are other procedures implemented in a Health Care Coordination Solutions plan that can help improve patient-centered care and improve the quality of care delivered in the healthcare organization. Let’s   some of these below

Process Management

One major step in Health Care Coordination Solutions is having an effective and well-running process. This means that staff members must understand their roles and responsibilities fully. This might seem like an obvious thing in that staff members should know what their job is. However, the case is in many instances in organizations, processes fail and systems do not work because the task is left undone because each employee thinks it’s someone else’s responsibility to get the task done. Thus patient-centered care must make sure that every employee understands their responsibilities fully and that no job function or tasks is left undone or unassigned. One way to do this is to implement a process map as part of the healthcare coordination solution plan. This process mao maps out visually all job functions and responsibilities as well as the chain of command and job shifts if needed.

Proper Diagnosis

Every treatment plan for a patient begins first and foremost with a diagnosis. This diagnosis must be correct and also timely in order for t patient to receive the best care and best treatment plan for their condition. Having a timely and correct diagnosis depends heavily on if the healthcare organization has a proper and efficient decision-making process when it comes to making a diagnosis. How quickly are lab tests results gotten? How many people need to a[prove a diagnosis? Who is in charge f making the final diagnosis and the treatment plan? Answers to these questions are more should be common knowledge for hospital staff and they should know it like the back of their hands who to go to, what t expect, waiting times etc. If a wrong diagnosis is made, it could lead to the wrong treatment plan being made. This would mean that at best, the hospital would lose money as the patient is not obligated to pay for receiving the wrong treatment and worse the patient could become sicker or even lose their life. Diagnosing a patient is not always a straightforward process and sometimes even the best doctors could make a mistake as to what is wrong with a patient. Symptoms can be misleading and the human body is different in each patient. It depends on the knowledge of the doctor and also the experience they have gained over years of practice.

Recognize Employees

Working in a job in healthcare often means being constantly tired, overworked and sometimes even under-appreciated or mistreated by patients. Being a doctor or nurse can be a very emotionally draining process. This is why hospitals need to recognize their employees and applaud good work and achievement whenever possible. Actions like this help to improve the morale of the employees and encourage them to go out of their way when doing their jobs and when attending to patients. If an employee keeps getting recognized by patients for being great then the hospital management should pick up on that and applaud such employee by either giving them an award, a prize or other quirks like a good parking spot etc. Acts like this not only tell that employee that they are loved and appreciated but they also encourage other employees to do the same in hopes that they’ll be rewarded someday too thus increasing the quality of care.

Plan for continuity of Care

Some patients even after they have been discharged still need care and monitoring. Continuity of acre ensure that these patients receive the care and monitoring they need post discharged (or when they are transferred to a different facility) and it ensures that the patient is not readmitted or fall ill again. The healthcare system is a fragmented system meaning that a lot of times patient shave to be transferred to different facilities over the course of their treatment or that different doctors from different departments or different hospitals have to attend to the patient. This means that without a foolproof and proper continuity fo care plan in place, there could be mixups which sometimes can be deadly. When a patient is to a different facility, the transfer process has to be one that ensures the proper distribution of information among all parties involved. The receiving party must have all the information on the patient, treatments they’ve received, allergies, the medication they are taking as well as an accompanying lab scans and test results. This will help ensure proper continuity of care. In addition, when proper continuity of care is carried out post-discharge, it reduces the cases of patient readmissions. Reducing readmissions is a major priority for hospitals because there are penalties and financial benefits or losses involved depending on if they meet their readmissions quota. The 2010 Affordable Care Act launched in the United States included financial incentives for hospitals to continue making a positive contribution to patient outcomes beyond the day of discharge so as to reduce their readmission rates.